Donate safely and with confidence
Spendenaktion Donation Guarantee
Online crowdfunding is all about solidarity and trust. At Spendenaktion we believe in a safe environment that we create together: a shared responsibility of organisers and donors alike.
Organisers are responsible for being transparent about how the money is spent, and we expect donors to inform themselves well before they support a fundraiser. To safeguard this, our platform offers the following assurances.
The assurances of our platform
Direct contact
Do you have questions about a fundraiser? You can easily contact the organiser with the contact button on the fundraiser page.
Easy reporting
Do you suspect abuse or an irregularity? With the ‘Report abuse’ button you can raise it with our team straight away.
Strict verification
Every beneficiary goes through an extensive KYC process (identity verification) before any payout is made. You can recognise a verified organiser by this check mark next to the name on the fundraiser page.
Our promise to donors
Almost all fundraisers on Spendenaktion are genuine and set up with the right intentions. For the rare cases where this is not so, we apply a guarantee scheme to protect the generosity of our donors and safeguard the integrity of our community.
If abuse is officially established and the donations raised have not yet been paid out to the beneficiary, we make sure your donation is refunded. Together we build a platform where help always ends up in the right place.
When does the guarantee apply?
Donors can claim under this scheme in case of:
- Fraud or scamDemonstrable fraud or deception by the fundraiser organiser.
- Misleading informationMisleading information that led to the donation being made under false pretences.
- Misuse of fundsThe money not being used for the purpose described on the fundraiser.
Availability of funds
The core of our guarantee scheme is based on the donations actually still being on our platform.
- A refund is only possible as long as the money is still held by Spendenaktion.
- Once a beneficiary has been verified and has activated the weekly payout, the money is transferred every week.
- After payout to the beneficiary, Spendenaktion can no longer refund the money, as it is no longer under our control.
- We are bound by the so-called ‘Refund Validity’ period. Donations can be refunded within the so-called ‘Refund Validity’ period. This period differs per payment method. While most methods allow 365 days after the transaction date, there is an important exception:
- PayPal: up to 180 days.
Reporting and investigation
If you suspect abuse, please report it to us as soon as possible with the ‘Report abuse’ button on the fundraiser page. We will investigate the fundraiser immediately and, if necessary, pause payouts while the investigation is ongoing. Is abuse established and has the money not yet been paid out? Then we refund your donation.
The final assessment of reports of alleged abuse rests solely with Spendenaktion. We decide at our own discretion how these cases are handled; our decisions are binding and final.
Support a fundraiser with peace of mind
Browse the fundraisers on Spendenaktion and help where help is needed.
