Frequently asked questions
General
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Who can use the crowdfunding and donation platform?
Everyone! Whether you are an organization, group, team, class or individual, anyone can set up a fundraiser on the platform.
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Do I have to be a charity, foundation or other non-profit organization to make use of the Spendenaktion?
No, everyone can use the Spendenaktion platform.
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In which countries can the platform be used?
The platform currently available in the German and English language and can be used worldwide.
We offer the most common international payment methods; i.e. people can donate from all over the world. Visit the following page to see the accepted payment methods.
We can also pay out donations to fundraiser organisers from all over the world.
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What can I raise money for?
That is entirely up to you! On Spendenaktion you can start a fundraiser for any goal imaginable. For example, raise money for a good cause, a sports club or team, someone who had a stroke of bad luck and needs immediate help, a medical treatment that is not reimbursed, an animal, a special wish or dream, etc. Crowdfunding with Steunactie is the perfect way to raise money online for any cause. Small or large donations, every little bit helps to achieve your goal.
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How is the security of the payments guaranteed?
Spendenaktion works together with Mollie, one of the best-known payment service providers (PSP) in Europe. Mollie holds a PSD2 license issued by De Nederlandse Bank (The Dutch Central Bank). PSD2 is an abbreviation for Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines.
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How is the security of the platform ensured?
The safety and reliability of the platform and the payments are paramount at Spendenaktion.
SSL: The security of the Spendenaktion platform is guaranteed by an SSL certificate. SSL is the abbreviation of Secure Sockets Layer which means that a secure layer is placed between a server and an internet browser. With SSL, confidential data is sent encrypted so that it cannot be intercepted. A website is secured by SSL if there is a lock symbol before the URL in the address bar.
Two-factor authentication (2FA): two-step authentication allows you to add extra security to your account. 2FA is an additional layer of security used to ensure that only authenticated users can access your online account.
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My question is not listed here.
If you have questions that are not asked/answered in this section, please consult our Help Center: https://spendenaktion.tawk.help/en-gb/
Sign in, activate and start
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Getting started: creating a Spendenaktion account
In order to get started you first need to create an account with Spendenaktion.
Please follow these steps:
- Click on the green 'Start your fundraiser' button at the top of the website.
- Fill in your name and e-mail address and click on Continue. You will immediately receive a confirmation email.
- Click on the 'Activate account' button in the e-mail.
Your Spendenaktion account is now activated and you can immediately start building your crowdfunding page!
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Set up fundraiser now and start later?
Prepare your fundraising campaign in advance and activate it only when you a good and ready to go.
You can start setting up a fundraiser right away. As long as you do not activate it, the campaign is offline (but visible to you in your dashboard!). You can adjust the campaign until you are satisfied with your fundraiser page. As soon as you are ready to start, activate the fundraiser and it will be online and you can start sharing.
By the way, you can still edit and change the fundraiser anytime after activation.
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Signing up as organisation, team, or group?
To create an account you first simply register with your first and last name. One person is the campaign organisor, also for registering a organisation, team, or group.
Once you are logged in, you can enter an organisation, team, company, or another group in the dashboard of your Spendenaktion account and link it to your fundraiser. You can do this under the heading 'Organisation' in your dashboard.
Here you can enter the organisation's name, a description, the logo, and its social media pages
A separate text block 'Fundraiser organised for:' will appear on your crowdfunding page, containing the name, logo, description, and social media of your group, organisation or team.
Of course, you can also let your organisation, team, or group be the campaign organisor. In that case, you register with the name of your organisation, group, or team.
Please note: the Profile field is intended for the registration of persons. An organisation, group, or team must fill in its name in the fields the first name and/or surname.
Fundraiser page
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Tips for making a succesful fundraiser page
- Header photo/image: Add a compelling header photo or image that immediately captures the essence of your cause. This is your main visual expression of your fundraiser. One image says more than a 1000 words!
- Title: Come up with a strong catchy title for your fundraiser.
- Short description: give a short and concise description of what it is you are raising funds for.
- Story: tell the story behind the cause and the necessity of the fundraiser in a more detailed description. A personal story creates more involvement and willingness to donate.
- Additional images and video: Add additional photo’s, images, graphics or even a YouTube video that can further clarify the action and make it attractive and understandable for readers.
- Profile picture: add a profile picture of yourself. This makes your fundraiser more personal and credible. Donors like to see the face and person behind the fundraiser.
- Organisations or groups: is the fundraiser for an organisation, group or team? For example, a club, association, school, class, team, foundation, charity, company, church, non-profit organization, etc. Add the group or organisation and link it to your fundraiser. This makes the fundraiser more credible and gives donors more understanding of where thier money will be going to.
- Target amount and end date: Set a target amount and an end date (not compulsory!). Fundraisers with a target amount and/or an end date receive more donations than fundraisers without. You can change both the target amount and the end date during the course of the fundraiser.
- News/updates: post news updates: donors are more likely to participate if they can regularly read news updates about your fundraising campaign. This creates more involvement and the chance that they will share the fundraiser with others, become a collector or even donate again.
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Where can I find a suitable header photo for my fundraiser page?
A great header photo or image is the most important visual of your action page and should convey your goal or cause in en eye blink. If you do not have a suitable photo or image yourself, you can search for a suitable image on the internet. Make sure that the image can be used freely. A good source of photos and images that you can freely use is the Unsplash website. You can search for a suitable photo via the search bar. Click here for the Unsplash website. Beter to have a generic stock photo then none at all!
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What is the minimum required size of photo(s)/images?
365px by 189px.
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Can I add additional images and/or a video?
Yes, you can. In your dashboard, go to Fundraisers -> Edit fundraiser. Choose the 'Images and video' tab. Here you can add extra images and/or a link to a Youtube video.
Youtube video: Note: only put the unique code after the '=' sign. What comes before it in the link has already been filled in by Spendenaktion.
Don't have a YouTube video but another video format? First place your video on YouTube. Then you have a YouTube link that you can place on your campaign page as described above.
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Can I display my fundraiser in multiple languages?
You can add the extended description in several languages which will then appear as different tabs on your fundraiser page.
To do so, click on + Add language. A second input block will appear where you can choose the language and fill in the translated extended description in that language.
You can add up to three languages. These languages will then appear as clickable tabs next to the extensive description on your fundraiser page.
We recommend the internet translation machine DeepL which gives very accurate translations. This translation machine is free to use and can be found here: https://www.deepl.com. DeepL does not have all languages. If your desired language is not included, please use Google Translate.
Payout
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How do I receive my donations on my own bank account?
You can add an IBAN bank account number (private or business) in the Bank Account section of your dashboard and link it to your fundraiser(s).
Please note that only IBAN (International Bank Account Number) bank account numbers registered in SEPA (Single Euro Payments Area) countries can be added. Most European countries use the IBAN system and are SEPA members. Click here for a full list of SEPA countries. For adding and getting paid out to bank accounts in non SEPA countries, please read this article.
Go to Dashboard > Bank account and click the blue Add bank account button.
After entering the IBAN bank account number, you add the correct beneficiary or name to this account.
Then you link the entered bank account to the correct fundraiser. You do this by putting a tick in the check box of the correct fundraiser.
It is possible to add multiple bank accounts. And because you can create multiple fundraisers in your account, you need to link the correct bank account with the correct fundraiser.
The bank account you add and link to your fundraiser is not visible to donors.
For information on pay out click here: https://spendenaktion.tawk.help/en-gb/article/payout
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When do my donations get paid out?
Donations are paid out weekly on Tuesdays.
All donations received until Tuesday 07:30 will be processed for pay out.
All donations received after Tuesday 07:30 will be paid out on Tuesday the following week.
In your dashboard under Payoutyou can track your payout. As soon as the payment batch is created, the status of your payment changes from Open to In Progress.
The payment is made before midnight on Tuesday. As soon as the payment is made the status changes from In Progress to Paid.
Depending on your bank, the payment will be received within 1 to 3 business days later on the bank account that is linked to your fundraiser.
Costs are automatically deducted from the amount to be paid and can be viewed 24/7 in your dashboard in the Payout section. We do not send you an invoice.
Please note: payment can only take place if a bank account is added and linked to your fundraiser. Did you not receive your payment? Most likely you have not linked your bank account to your fundraiser. Tick the box linking your fundraiser to your bank account.
Payments to bank accounts in non-SEPA countries are made manually at a time to be determined by the fundraiser organisor. Please refer to the following article for more information.
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I'd rather be paid when my fundraiser has ended instead of weekly? Is that possible?
Yes, that's possible. Simply link your bank account to your fundraiser when you want to be paid out. The payout will then take place on the first following Tuesday. As long as your bank account is not linked to your campaign, the money will accumulate in your Spendenaktion account.
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Will I still be paid out if I don't reach my target amount?
Yes. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the weekly payout.
Please note that some platforms increase thier commission if the target/goal amount is not reached. We don't do that at Spendenaktion.
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I want to receive payments to a foreign bank account that is not a SEPA account. How can I get paid?
Please refer to the following article from our Help Centre for an explanation of payments to bank accounts outside the European SEPA area.
Organiser
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How do I receive my donations on my own bank account?
You can add an IBAN bank account number (private or business) in the Bank Account section of your dashboard and link it to your fundraiser(s).
Please note that only IBAN (International Bank Account Number) bank account numbers registered in SEPA (Single Euro Payments Area) countries can be added. Most European countries use the IBAN system and are SEPA members. Click here for a full list of SEPA countries. For adding and getting paid out to bank accounts in non SEPA countries, please read this article.
Go to Dashboard > Bank account and click the blue Add bank account button.
After entering the IBAN bank account number, you add the correct beneficiary or name to this account.
Then you link the entered bank account to the correct fundraiser. You do this by putting a tick in the check box of the correct fundraiser.
It is possible to add multiple bank accounts. And because you can create multiple fundraisers in your account, you need to link the correct bank account with the correct fundraiser.
The bank account you add and link to your fundraiser is not visible to donors.
For information on pay out click here: https://spendenaktion.tawk.help/en-gb/article/payout
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When do my donations get paid out?
Steunactie pays out weekly, every Tuesday. It usually takes 1-3 days before the money is in your account. A bank account must be added and linked to your fundraiser in order for us to pay you.
Users of their own mollie account can determine their own payment frequency.
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Can I start my fundraiser without adding and/or linking my bank account?
Yes, It is possible to start without a bank account. You can start your action without adding and/or linking a bank account. The received donations will accumulate in your account and will only be paid out once a bank account has been added and linked. The donations received will accumulate in your account and will always be visible in your dashboard 24/7.
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I'd rather be paid when my fundraiser has ended instead of weekly? Is that possible?
Yes, that's possible. Simply link your bank account to your fundraiser when you want to be paid out. The payout will then take place on the first following Tuesday. As long as your bank account is not linked to your campaign, the money will accumulate in your Steunactie account.
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Can I set up a fundraiser now but start/activate it at a later date?
Yes, you can immediately start setting up your fundraiser. As long as you don't activate it, the fundraiser remains offline. Once you are ready to start sharing and receive donations, activate your fundraiser. You can do this in your dashboard: Fundraisers > Active Button (turn it on to green).
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Can I change a fundraiser if it has already started?
Yes, you can make changes to your fundraiser anytime you like.
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Do I need to set an end date for my fundraiser?
No, setting an end date is not mandatory. However, we do recommend setting an end date if appropriate. People are more likely to see the need/urgency to make a donation if an end date is known.
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Is setting a target/goal amount mandatory?
No. However, we do recommend setting a target/goal amount. People are more likely to see the need/urgncy for a donation if a target/goal amount is known. If it turns out during the course of your fundraiser, that your target amount is either too low of too high, you can adjust it at any time.
The progress bar shows the progress of the incoming donations against your target/goal amount.
If you have not set a target/goal amount, no progress bar will be shown.
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Will I still be paid out if I don't reach my target amount?
Yes. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the payout.
Please note that some platforms increase thier commission if the target/goal amount is not reached. We don't do that at Spendenaktion.
If you want to, you can set it up so that donations are no longer possible once the target amount has been reached. You can do this in Settings. But this option is not mandatory.
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What are the different payment methods?
Donors can choose one of the following payment methods when making their donation:
- PayPal (worldwide)
- Credit Card*: Mastercard, VISA, AMEX (worldwide)
- SOFORT (Europe)
- Manual SEPA Bank Transfer (Europe)
- Giropay (Germany)
- EPS (Austria)
- iDEAL (Netherlands)
*3D Secure mandatory
You can find an overview here.
For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.
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How do I invite collectors?
This can be done from 2 different places:
- Go to your Dashboard and then to the Collectors page. Click on your fundraiser and then on the Invite Collector button.
- Go to your Dashboard and then to the Fundraisers page with an overview of your fundraisers. Click on the black Collectors button. Then click on the Invite Collector button.
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Can anyone become a collector when I activate the 'Become a collector' button on my fundraiser page?
Yes, that's possible. But you can also set that collectors must first request and receive permission from the organisor before being accepted as a collector. Go to Fundraisers → Edit Fundraiser → Settings
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How do we ensure the legitimacy of the fundraisers?
We only allow legitimate actions on the platform. We are committed to ensuring that the platform remains secure and reliable. In addition to our own control, visitors may report abuse if they believe the fundraiser is fraudulent or misleading. If we can determine that there is indeed abuse, the fundraiser will be taken offline.
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How is the security and reliability of the Spendenaktion platform guaranteed?
Security and reliability of the platform and payments are paramount at Spendenaktion.
SSL: The security of the Spendenaktion platform is guaranteed by a so-called SSL certificate. SSL literally stands for Secure Sockets Layer which means that a secure layer is placed between a server and an internet browser. With SSL, confidential data is sent encrypted so that it cannot be intercepted. A website is secured by SSL if a small lock appears before the URL in the address bar of your browser.
PSD2: The security of the payments is guaranteed because we work together with Mollie, one of the best-known payment service providers (PSP) in Europe. Mollie holds a PSD2 license issued by The Dutch Central Bank. PSD2 is an abbreviation for the term Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines.
Reliability: Spendenaktion only allows legitimate fundraisers to be placed on its platform. Fundraisers suspected of being illegal and/or of malicious intent will be investigated and removed if necessary. Besides monitoring this strictly ourselves, every visitor can report abuse. This way the crowd/the community also keeps a careful watch on the fundraisers. We take abuse reports seriously and investigate reported fundraisers for legitimacy. In addition, all fundraisers must comply with the conduct guidelines as stated in our terms and conditions, otherwise they will be removed.
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Can I suggest donation amounts?
Yes. In addition to the standard open donation amount whereby donors can choose thier donation amount themselves, it's also possible to add suggested donation amounts with an accompanying description. In this way donors can donate more specifically for something concrete instead of a general contribution to the entire fundraiser You can set up to 5 suggested donation amounts. You don't have to use all 5. An open donation will always be possible, where the donor determines how much he/she will donate.
You can set suggested donation amounts in your Dashboard under Fundraisers > Edit Fundraiser > Settings > Donations
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Why don't I see a progress bar with on my fundraiser?
The status bar shows the progress of the received donations against the target amount. If you have not set a target amount, no status bar will be displayed.
To set a target amount go to Fundraisers > Edit fundraiser > Basic info tab. You can always change a target amount. Reaching or not reaching a target amount has no effect on the payout.
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Getting started: creating a Steunactie account
In order to get started you first need to create an account with Steunactie.
Please follow these steps:
1. Click on the green 'Start your fundraiser' button at the top of the website.
2. Fill in your name and e-mail address and click on Continue. You will immediately receive a confirmation email.
3. Click on the 'Activate account' button in the e-mail.
Your Steunactie account is now activated and you can immediately start building your crowdfunding page!
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Are donors thanked?
We send an automated email to donors to thank them for their donation. This is sent by Spendenaktion on behalf of the fundraiser's organiser.
The text of this email is as follows:
Dear <name donor> ,
Thank you for your donation! Your contribution is truly appreciated.
With kind regards,
Spendenaktion
On behalf of <name fundariser's organiser>
You can change and edit the text of this thank-you e-mail by going to Dashboard > Fundraisers > Edit fundraiser > Settings and turning on the Use my own thank you e-mail function. A text field will appear in which you can edit the default text.
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What happens when my fundraiser has ended? How can I stop my campaign? How can I delete my account? How can I stop donations?
You can stop your fundraiser at any time, take your fundraiser offline, delete your account or just deactivate the donating possibility.
Stopping manually:
If your fundraiser is completed and/or you want to end it, the fundraiser organisor has the choice to:
1. deactivate the fundraiser:
Turn off the Active slider button. This will take your fundraiser offline. The fundraiser page can no longer be visited. However, the fundraiser continues to exist. You can do this in your dashboard under Fundraisers. You can reactivate the fundraiser in the future and/or create another fundraiser. Your account will continue to exist.
Dashboard > Fundraisers > Active button (turn it off)
2. disable donating but keep the fundraiser online (deactivate the button DONATE NOW):
In your dashboard, go to Fundraisers > Edit Fundraiser > Settings and turn on the Switch off donating function.
Dashboard > Fundraisers > Edit fundraiser > Settings > Switch off donating (turn it on)
3. remove the fundraiser completely:
Click Delete fundraiser. The fundraiser is permanently deleted. You can do this in your dashboard under Fundraisers. Your account will remain intact. You can create another fundraiser in the future.
Dashboard > Fundraisers > Delete fundraiser
4. delete your account completely:
You can do this in your dashboard under Account > Settings. All data, including your profile, will then be deleted.
Your account will be permanently deleted. You will have to log in again and create a new account if you want to start a new fundraiser in the future.
Dashboard > Account > Settings > Delete account
Automatic termination (preset your action to stop automatically):
1. End date: stop automatically when you reach a pre-set end date
Fundraisers > Edit fundraiser > Settings > The fundraiser has an end date
This is set to off by default. If you enable this button and have entered an end date, the fundraiser will still be online after this end date, but the DONATE NOW button will be deactivated. Visitors to your campaign page will no longer be able to donate when the end date is reached.
2. Target amount: stop automatically when a preset target amount is reached
Fundraisers > Edit fundraiser > Settings > Disable donating when target amount is reached
The default setting is off. If you enable this button and you have entered a target amount, the campaign will still be online after reaching the target amount, but the button DONATE NOW will be deactivated. Visitors of your campaign page will no longer be able to donate when reaching the target amount.
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How is the security of the payments guaranteed?
Spendenaktion works together with mollie, one of the best-known payment service providers (PSP) in Europe. Mollie holds a PSD2 license issued by De Nederlandse Bank (The Dutch Central Bank). PSD2 is an abbreviation for Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines.
Donors
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Are there any costs for donors?
No, there are no costs for donors upon donating. Nor do we ask for an extra 'fee' or 'tip' from donors as some other platforms do. Platform and transaction costs are deducted from the donations upon payout. Click here for the rates.
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What is the minimum donation amount?
€5,-.
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What are the different payment methods?
Donors can choose one of the following payment methods when making their donation:
- PayPal (worldwide)
- Credit Card* - Mastercard, VISA, AMEX (worldwide)
- SOFORT (Europe)
- Manual SEPA Bank Transfer (Europe)
- Giropay (Germany)
- EPS (Austria)
- iDEAL (Netherlands)
*3D Secure mandatory
You can find an overview here.
For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA manual bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.
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I have made a donation via bank transfer (SEPA) but my donation is not visible in the list of donations?
Donations are added to the list as soon as payment is received by us. For most payment methods, the donation is almost immediately visible in the list of donations on the fundraiser page. For a manual SEPA bank transfer, it usually takes a few days before the payment has reached us. As soon as it has, it will be visible in the list of donations.
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Do donors have to register?
No, donors do not need to register and can even donate anonymously if they wish. They can choose whether they want to register. The advantage of a registration is that they can also set up a fundraiser for themselves or register as a collector for an existing fundraiser.
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Is it safe and secure to donate?
Yes. We work together with Mollie, one of the largest and best-known payment service providers in Europe. Mollie complies with all regulations and is in possession of the necessary permits. Your donation will be settled through Mollie and is safe, secure and guaranteed.
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A donor - who has already donated - would like to change his donation to anonomous.
Please contact us and we will make sure that a donation is set to anonymous.
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A donor has posted an unpleasant comment. Can I delete it?
Sometimes, incorrect or unpleasant comments are added to a donation. This can be disruptive to your campaign. You can easily delete these comments in your Dashboard under Donations. Simply look up the donation in the list and click on the bin next to the comment. The comment is then deleted.
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Can I (fundraiser organiser) contact my donors?
Yes, if a donor has not donated anonymously you can see his/her email address in the Donations section of your Dashboard.
Dashboard > Donations
In your dashboard, you can manage your donors. Go to Donations. Here you can see a list of your donors, your email address (if not donated anonymously), the amount donated, the date and the comment on the donation.
You can:
- download a list of your donors (e.g. to thank them personally),
- delete a comment (e.g. if an unpleasant comment has been posted)
Collectors
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How do I become a collector?
You become a collector by either clicking on the ‘Become a collector’ button (if it is shown on the fundraiser page) or by receiving an invitation from the organiser.
Please note that the fundraiser organiser must enable the 'Become a collector' button on his/her fundraiser page. If the organiser has not done so, this button will not be shown on the fundraiser page. You can then only become a collector by being invited by the organiser. If the 'Become a collector' button is not shown on the fundraiser page, and you would like to become a collector of a fundraiser, please send the organiser a request. You can do so by using the contact button next to the organiser's name on the fundraiser page.
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Do collectors have to register?
Yes. By registering, a collector can easily register on the fundraiser page, create a collector account and share his personalised fundraiser page with his/her own network.
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Can I stop as a collector?
Yes, you can always stop being Collector for a fundrasier Go to your dashboard and to Fundraisers. There you will see the fundraisers(s) for which you are collecting. Below the fundraiser in question, you will see the Stop collecting button. Click this to Stop collecting. The organisor is automatically notified that you are stopping as a collector for his/her fundraiser.
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Do I have to transfer the donations I have collected to the organiser of the fundraiser?
No. As a collector you don't have to transfer any money. All donations collected by you go directly to the account of the fundraiser's organiser. So no hassle with transferring money!
Costs
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What are the costs?
Spendenaktion is one of the most affordable crowdfunding & donation platforms out there. Setting up and starting a Spendenaktion is completely free. Fees will only be charged for received donations. No cure no pay! We do not ask for an extra contributions or tips from donors and we pay out every week.
Platform fees
Spendenaktion charges a fee of 5% including 21% VAT (4.13% excluding VAT) on successful donations. Minimum donation is €5,-.
Transaction fees
The fixed transaction costs are €0,50 including VAT (€0.41 excluding VAT) per donation. This amount covers the costs of receiving and processing (via Mollie), managing and paying out the donations on a weekly basis.
Some payment methods charge additional variable transaction costs. For an overview of the payment methods and the costs click here
Platform and transaction fees are deducted automatically from the amount to be paid out. You always have insight into the donations and transactions via the dashboard in your account. We do not ask for a contribution or tip from your donors!
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What are the different payment methods?
Donors can choose one of the following payment methods when making their donation:
- PayPal (worldwide)
- Credit Card*: Mastercard, VISA, AMEX (worldwide)
- SOFORT (Europe)
- Manual SEPA Bank Transfer (Europe)
- Giropay (Germany)
- EPS (Austria)
- iDEAL (Netherlands)
*3D Secure mandatory
See here for an overview.
For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.
Taxes
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I have received a donation - do I need to declare it for tax purposes?
For more information on taxes, please consult our Help Center: please read the following article regarding the need to declare donations for tax purposes.
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Is my donation tax-deductible?
For more information on taxes and deductions, please consult this article in our Help Centre.
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Is there VAT on donations?
A gift/donation is a contribution from generosity. There is no direct quid pro quo. Because you do not provide anything in return for a gift/donation/gift, you do not have to pay VAT on gifts/donations.
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VAT on our rates?
Our rates include 21% VAT (subject to Dutch Tax). This applies to both the platform costs (5%) and the transaction costs.
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Can I request a receipt or proof of my donation?
You can request an official attest certificate by contacting the fundraiser organiser. You are not donating to the platform but to the fundraiser or organiser. The platform only facilitates the transaction and as such, does not issue receipts, invoices or any other documents proving donations.
You can contact the organiser by clicking on the contact button next to the organiser's name on the fundraising page.